Top 20 false beliefs users hold about IT professionals (Michael Medina)
Top 20 false beliefs users hold about IT professionals Author: Michael Medina 1. Users expect IT professionals to drop everything and fix an issue immediately, regardless of how important the request is. Your relatively insignificant issue probably isn't the most important thing IT needs to focus on right now. Often they're working on higher-priority problems. 2. Users expect IT professionals to know everything about technology, as if they have infinite knowledge. IT pros are great at problem-solving, but getting to the bottom of an issue is a process that involves research; trial and error to rule out potential causes; and often, good old-fashioned Googling. 3. Users expect IT pros to fix personal computers free of charge. IT professionals get paid to do work in the office, but what they do after hours is their own business. It's weird to ask them to do work for free. You wouldn't expect a mechanic to fix your car for free, or an accountant to do your taxes for you. 4.