Friday, February 14, 2025

Tools for IT Support

Tools for IT Support

Source: LinkedIn - Muhammand Zaind


1.Remote Support Tools

TeamViewer – Popular remote desktop software for remote troubleshooting.AnyDesk – Another lightweight tool for remote access and support.

LogMeIn Rescue – Provides remote support for troubleshooting and resolving technical issues.


2. Ticketing and Issue Tracking Systems

Jira Service Management – A widely used IT service management (ITSM) platform for incident tracking and resolution.Zendesk – A customer support tool that helps in ticket creation, management, and reporting.Freshservice – An ITIL-compliant service desk tool for managing incidents, problems, and changes.ServiceNow – An enterprise-level platform for managing incidents, requests, and service management workflows.


3.Monitoring Tools

Nagios – Open-source monitoring software for networks, servers, and applications.SolarWinds – Provides comprehensive network and system monitoring with user-friendly dashboards.Zabbix – Open-source monitoring tool for network and server performance.PRTG Network Monitor – A powerful tool for monitoring bandwidth, servers, and devices in real time.


4.Diagnostic and Troubleshooting Tools

Sysinternals Suite (Microsoft) – A collection of utilities for diagnosing, troubleshooting, and monitoring Windows systems.Wireshark – A network protocol analyzer used for troubleshooting network-related issues.MemTest86 – A tool for diagnosing RAM issues and errors.PingPlotter – A network diagnostic tool that visualizes latency and packet loss across a network.CCleaner – Used for cleaning up unnecessary files and fixing system issues on Windows.


5. Backup and Data Recovery Tools

Acronis True Image – A popular disk imaging and backup software.

Veeam Backup & Replication – A comprehensive solution for backing up virtual machines and data.EaseUS Data Recovery Wizard – A tool for recovering lost data from crashed systems or deleted files.Carbonite – A cloud-based backup service.


6. Antivirus and Security Tools

Norton Antivirus – A leading antivirus software with a suite of security tools.McAfee Total Protection – A comprehensive suite for endpoint security.Bitdefender – A powerful antivirus with real-time protection and a range of additional security features.CrowdStrike – A leading provider of endpoint protection with advanced threat detection and response capabilities.


7. System Administration and Configuration Tools

Active Directory – A directory service used to manage permissions, users, and security policies in a Windows-based network.

Group Policy Management – Used to create and manage group policies to control user and computer settings in Windows environments.Ansible – An open-source automation tool for managing configurations and automating tasks across servers.


8.Password Management Tools

LastPass – A popular password manager for securely storing and generating passwords.



Friday, January 3, 2025

IT Support Tools - Types of Support Levels

 IT Support Tools

Source: LinkedIn / Ahmed Bawkar



OSI Layers And Attacks

 OSI Layers And Attacks

Source: LinkedIn / Ethical Hackers Academy



Antivirus (AV), Endpoint Detection and Response (EDR), and Extended Detection and Response (XDR)

 Antivirus (AV), Endpoint Detection and Response (EDR), and 

Extended Detection and Response (XDR)

Source: Fadi Kazdar / LinkedIn

Antivirus (AV) :

💠 Focus: Detects and removes known malware (e.g., viruses, worms, Trojans).

💠 Method: Relies on signature-based detection for identifying threats.

💠 Purpose: Baseline protection against common malware.

💠 Scope: Blocks known threats but struggles with advanced, unknown attacks.

Endpoint Detection and Response (EDR) :

💠 Focus: Monitors and mitigates advanced threats on endpoints.

💠 Method: Uses behavioral analysis, threat hunting, and real-time monitoring.

💠 Purpose: Provides deeper visibility and control to handle unknown and targeted attacks.

💠 Scope: Responds to suspicious activities on individual devices.

Extended Detection and Response (XDR) :

💠 Focus: Delivers cross-platform, holistic threat detection and response.

💠 Method: Integrates data from multiple tools (e.g., AV, EDR) for better threat correlation.

💠 Purpose: Comprehensive security by connecting insights across different layers.

💠 Scope: Broad coverage across networks and endpoints, enhancing protection against complex attacks.




Wednesday, January 1, 2025

HOW TO INSTALL LINUX ON AN OLD COMPUTER

HOW TO INSTALL LINUX ON AN OLD COMPUTER


To install Linux on an old computer, you need to download a Linux distribution (like Ubuntu or Linux Mint), create a bootable USB drive using a tool like Rufus, boot your computer from the USB, and follow the on-screen instructions to install Linux on your desired partition, choosing a lightweight distribution that is optimized for older hardware if necessary; remember to back up any important data before proceeding as the installation process may overwrite existing files on your hard drive.

Key steps:

  1. Choose a Linux distribution: Select a lightweight Linux distribution designed for older hardware, like Xubuntu, Lubuntu, or Debian.

  1. Download the ISO image: Go to the chosen Linux distribution's website and download the latest ISO file.

  1. Create a bootable USB drive: 1) Use a tool like Rufus or UNetbootin to write the ISO image to a USB drive. 2) Ensure your USB drive is formatted properly.

  1. Boot from USB: 1) Insert the USB drive into your old computer. 2) Access your BIOS settings by pressing the appropriate key during startup (usually F2 or Del). 3) Change the boot order to prioritize the USB drive.

  1. Start the installation process: 1) When the computer boots from the USB, you will be presented with a live Linux environment. 2) Select your language and keyboard layout. 3) Choose "Install Now" and follow the on-screen instructions.

  1. Partition your hard drive: 1) Decide if you want to install Linux alongside your existing operating system (dual boot) or completely replace it. 2) Allocate sufficient disk space for your Linux installation.

  1. Complete the installation: 1) Set your username, password, and other preferences. 2) The installer will format the selected partition and install Linux.


Important considerations:

  • Backup your data: Before installing Linux, ensure you have backed up any important files from your old computer.

  • Check hardware compatibility: While most modern Linux distributions work well with older hardware, check if your specific components are fully supported.

  • Adjust settings for performance: Once installed, you may need to tweak settings like the desktop environment to optimize performance on older hardware.


Source: Google Search


Wireless Security Protocols

 Wireless Security Protocols Source: LinkedIn