A successful IT Support Specialist uses two sides of the brain

A successful IT Support Specialist uses two sides of the brain:
🔹 𝐂𝐨𝐫𝐞 (𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥) 𝐒𝐤𝐢𝐥𝐥𝐬
These are the tools that help you solve technical problems and keep systems running smoothly:
• Hardware & Software Troubleshooting — diagnosing and fixing issues
• Operating Systems (Windows / Linux / macOS) — system setup and maintenance
• Networking — connectivity, IPs, routers, switches, and Wi-Fi
• System Administration — user accounts, permissions, backups, updates
• Cybersecurity Basics — protecting systems, data, and users
Tools help you fix problems… but they don’t define the user experience.
🔸 𝐒𝐨𝐟𝐭 𝐒𝐤𝐢𝐥𝐥𝐬 (𝐓𝐡𝐞 𝐑𝐞𝐚𝐥 𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭𝐢𝐚𝐭𝐨𝐫)
These are the skills that help you support people and build trust:
• Communication — explaining technical issues in simple terms
• Patience — handling frustrated users calmly
• Problem Solving — finding fast and effective solutions
• Customer Service — creating a positive support experience
• Time Management — prioritizing tickets and urgent issues
Because great IT support isn’t just about fixing machines —
It’s about helping people work better.